User Digital Workspace Management
One of the things that makes Activate stand out from traditional ITSM Service Catalogues, is its tight integration with Active Directory and common IT systems.
A number of Activate Modules are designed to be implemented quickly and easily to manage common IT systems in your environment. The Modules are designed to manage not just access to these systems but the end-to-end lifecycle of the objects in that system.
For example, the out of the box processes to manage Exchange Distribution Lists include:
- Request and Remove Access for end users
- Add and remove Approvers to a Distribution List
- Create a Distribution List with Owners and Expiration/Renewal processes
- Easily allow end users to View who has Access
- Audit Logs of who got access and when
- Rename Distribution Lists
- Disable/Hide Distribution List
- Automatically create a Distribution List for a Role
- Scan newly created or deleted DLs outside of Activate and update the dynamic Activate Service Catalogue
- Categorise and secure DLs based on Type such as Department, Location DLs etc
Replicating this type of functionality in a traditional ITSM Service Catalogue would be prohibitively expensive and require a deep understanding of the systems involved.
Flexible Out-Of-The Box ProcessesActivate has over 12 years' experience managing these common IT systems. The processes are designed to make it easy for users to manage, tasks are automated the same way every time while maintaining security and audit requirements
Automation and ConsistencyThe automation of creation, renewal and delete processes dramatically reduces errors and therefore the number of incidents that are logged to the Service Desk
Security and AuditSimple tracking of end to end processes from Request to Approval and automatic fulfilment means that auditors can always tell who requested something, who approved it and what was actually changed
Increase End User SatisfactionAutomation dramatically decreases the time it takes to action requests and allows end users to manage their own environment