Services Manager

The Activate Services Manager Module provides a framework for managing Service Catalogue items -- called Services -- for a user. A Service can be anything that a user can request access to, from applications or software through to internet access or hardware. Examples of Services Include:

Desktop Software

System Access

Mobile Phones

Laptops

Remote Access

Travel Request

Database Access

ID Cards

Office Equipment

Typical actions for Activate Services include:

  • Self Service Request for a Service for yourself or another user
  • Automatically allocate an Asset such as a Licence for a Service
  • Standardised Approval processes for the Service
  • Automated Deployment and Fulfilment of the Service
  • Ability to view a User's Services
  • Remove a Service automatically when a user leaves the organisation
  • Role Based Access Control
  • Ability to grant access for a period of time

Service vs Service Request

Traditional ITSM Service Catalogues are actually 'Service Request Catalogues', Activate Services are very different

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Catalogue Items

As part of the overall Activate Service Catalogue, Services are highly customisable to meet your business needs

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Workflow

Standardised workflows make it simple to create new Services without complex development

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Service Automation

Activate Services provide out-of-the-box automation for may common items

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Overview

End User Service Catalogue

An easy end user oriented business catalogue makes it simple for users to find what they need. Full indexed 'Google like' searching makes it even easier

Simple to Use

Services can provide any level of information for the users including description, pricing and a summary of the approval process required to obtain the Service

Business Approvals

Multi-level Business Approvals for Services means that auditors can be assured that users have the appropriate authorisation to use these Services

Alternatives

Services Manager can also suggest alternative Services that may be more appropriate for the user

Service Expiry

Service expiry allows Services to be assigned for a period of time. For example, this allows 'rental' of software and temporary access to be assigned

View Current Services

Users can quickly and easily view the Services they currently have and request removal or updates to those Services

Custom Forms and Information

Services Manager can easily capture additional information, this information can be used to automatically to provision Services, or can be passed through for manual provisioning

Order Hardware and Other Services

Services can be anything that you are providing to a user including Hardware, Phones, RSA tokens etc.

Detailed Feature Summary

  • Service Catalogue

    Activates sophisticated Service Catalogue makes it easy to publish and provide Services to business users. Built-in security and access controls allow simple targeting of Services for particular groups of users. For example, certain Services may only be available to a particular Business Unit(s)
  • Customised Forms and Data

    Complex access Services often require additional information to be entered. This information can be gathered and then used to automatically provision Services or passed to the Service Desk or an Activate Internal Queue for manual fulfilment
  • Bulk Management

    Selecting and adding multiple users is simple from the Activate Web Portal. Users also have the ability to import a CSV file of multiple users
  • Business Approvals

    Activate makes it easy to setup and configure business approvals. For example, the 'out-of-the-box' approval process is Active Directory Manager Approval -> Financial Approval -> Service Approval. This base approval covers 90% of the business approvals that are generally required
  • Service Expiry

    Services can be ordered for a specific time and also set to expire. Expiring services allow for temporary access and the 'rental' of software. Users are notified 7 days before the Service expires and have the option to request an extension. If the Service is not extended, the Service will be removed on the expiry date
  • Integrated Asset Management

    Assets like Licences, Computers or Mobile Devices can be automatically allocated and assigned as part of the provisioning process. The Asset can then be automatically returned when the Service is removed from the user, either as a part of a request or automatically as part of an off-boarding process
  • Service Delivery Options

    Services can be associated with a particular Delivery Method. For example, the basic Delivery Methods are 'User' and 'Computer'. A Computer based Service will require the user to select a Computer from the list AD Computers to deliver the Service to
  • Fulfilment

    Activate Services can be automatically and/or manually fulfilled. Services such as Software and AD Group based Services are always automated. Other Services that require custom connectors can be initially fulfilled manually and then automated over time. This allows manually fulfilled Services to be quickly and easily implemented, while allowing a placeholder for automating these in the future.
  • Multiple Service Delivery Targeting

    It is possible to set up Activate so that different Services can be targeted and provide different delivery mechanisms for different sets of users. For example, one set may get 'Microsoft Office' via Citrix the other by installing Office on their PC. This is often used during migrations where certain services may be available for Windows 10 but not Windows 8 computers.